Terms & Conditions
# Terms & Conditions
**Last Updated: 27 August 2026**
Welcome to **The Minutes Tours**. We are a Tanzania-based travel consultancy specializing in tailor-made **Tanzania safaris, Mount Kilimanjaro trekking experiences, Zanzibar holidays, and private journeys throughout Tanzania**.
These Terms & Conditions explain the terms under which The Minutes Tours provides travel planning, booking, consultancy, and related services. By requesting a quotation, confirming a booking, making a payment, or traveling with us, you agree to these Terms & Conditions.
We recommend that you read them carefully before confirming your journey.
1. Our Services
The Minutes Tours designs and coordinates tailor-made travel experiences according to each client's preferences, dates, budget, and requirements. Depending on the itinerary, our services may include safari planning, accommodation, safari vehicles and guides, Kilimanjaro trekking arrangements, Zanzibar accommodation, airport and hotel transfers, domestic transportation, excursions, activities, permits, and other travel-related services.
Because our journeys are tailor-made, the exact services included in your trip will be determined by the itinerary, quotation, booking confirmation, and other documents provided to you.
2. Your Quotation and Booking
When you contact The Minutes Tours, we may prepare a personalized quotation based on the information you provide. A quotation is an estimate of the proposed travel arrangements and price and does not constitute a confirmed booking until the required deposit or payment has been received and we have confirmed the arrangements in writing.
Prices and availability may change before a booking is confirmed. Once your booking has been confirmed, the agreed itinerary and applicable price will form the basis of your travel arrangements, subject to the provisions of these Terms & Conditions.
Any special request should be communicated to us before booking. A request is not guaranteed unless it has been specifically confirmed in writing.
3. Deposits and Payments
A deposit may be required to confirm your booking. The amount and payment deadline will be stated in your quotation or booking confirmation.
The remaining balance must be paid by the deadline specified by The Minutes Tours. If the balance is not received by the required date, we reserve the right to cancel the booking and apply the applicable cancellation terms.
Some suppliers may require different payment schedules, deposits, or non-refundable payments. Where such conditions apply to your booking, we will communicate them to you as clearly as reasonably possible.
Bookings made close to the departure date may require full payment at the time of confirmation.
4. Prices and Currency
Prices are based on the itinerary and services included in your quotation. Unless otherwise stated, prices may include only the services specifically described in the quotation.
Depending on your itinerary, prices may include accommodation, meals, safari services, transportation, guides, permits, park fees, activities, or other specified services.
Items such as international flights, visas, travel insurance, personal expenses, tips, alcoholic beverages, laundry, additional activities, and other services not expressly included in your quotation are the responsibility of the traveler.
We reserve the right to correct genuine pricing or calculation errors in quotations or booking documents.
5. Changes to Your Itinerary
We understand that travel plans can change. If you wish to change your travel dates, accommodation, destinations, activities, number of travelers, or other arrangements after confirmation, please contact us as soon as possible.
We will make reasonable efforts to accommodate your request, subject to availability and the terms imposed by our suppliers.
Changes may result in additional costs, cancellation charges, amendment fees, or differences in supplier pricing. Any such costs will be communicated to you before the change is confirmed where reasonably possible.
6. Cancellation by You
If you need to cancel your journey, you must notify The Minutes Tours in writing.
Cancellation charges may apply depending on how close the cancellation is to the departure date and the cancellation conditions of the suppliers involved in your booking.
Certain services, including some accommodation, permits, park fees, domestic flights, special activities, and Kilimanjaro arrangements, may be non-refundable or subject to specific cancellation conditions.
The exact cancellation terms applicable to your booking will depend on the itinerary and supplier conditions communicated to you at the time of booking.
Where a supplier has retained or charged a non-refundable amount, The Minutes Tours may be unable to refund that amount.
7. Cancellation or Changes by The Minutes Tours
We make every reasonable effort to operate your journey as confirmed. However, circumstances beyond our reasonable control may occasionally require us to modify an itinerary, accommodation, transportation arrangement, activity, or other service.
Where such a change becomes necessary, we will make reasonable efforts to provide a suitable alternative of a comparable standard where possible.
If an alternative service costs more, we will communicate the additional cost before proceeding where reasonably possible. If the alternative costs less, the applicable difference will be considered in accordance with the circumstances and supplier terms.
In exceptional circumstances, a booking may need to be cancelled. Any refund will be subject to the amounts recoverable from suppliers and the applicable terms of your booking.
8. Travel Insurance
Comprehensive travel insurance is strongly recommended and may be required for certain journeys.
Your insurance should be appropriate for the activities included in your itinerary and may need to cover medical expenses, emergency assistance, evacuation, cancellation, interruption, baggage loss or delay, and other travel risks.
For **Mount Kilimanjaro trekking**, travelers should ensure that their insurance specifically covers high-altitude trekking and emergency evacuation where applicable.
The Minutes Tours is not an insurance provider and is not responsible for losses that could reasonably have been covered by appropriate travel insurance.
9. Passports, Visas and Travel Documents
Travelers are responsible for ensuring that they have valid passports, visas, permits, vaccination certificates where required, and any other documents necessary for entry into Tanzania or other destinations included in their itinerary.
Passport and visa requirements may vary depending on nationality and may change over time.
We can provide general guidance where appropriate, but travelers should verify the current requirements applicable to their nationality before traveling.
The Minutes Tours is not responsible for costs or losses resulting from a traveler failing to obtain the required travel documents.
10. Health, Fitness and Medical Requirements
Travel in Tanzania can involve remote locations, long journeys, variable weather, uneven terrain, wildlife environments, and limited access to medical facilities.
Travelers are responsible for ensuring that they are medically and physically able to participate in the activities included in their itinerary.
For Kilimanjaro trekking, travelers should consider the physical demands and altitude involved and seek appropriate medical advice before departure where necessary.
You should inform us in advance of any health, dietary, mobility, accessibility, or other requirement that may reasonably affect the safe delivery of your trip.
We will handle such information appropriately and use it for legitimate travel and operational purposes.
11. Kilimanjaro Trekking
Mount Kilimanjaro is a high-altitude environment and trekking conditions can vary significantly.
Weather, altitude, trail conditions, individual health, fitness, and other circumstances may affect the progress of a trek.
Our guides and trekking teams may make reasonable decisions concerning the safety and continuation of a trek. Where a guide determines that continuing would create an unacceptable safety risk, the trek may need to be modified, shortened, or stopped.
No guarantee can be given that every traveler will reach the summit.
Additional costs resulting from evacuation, medical treatment, extended accommodation, transportation, or other circumstances may be the responsibility of the traveler unless covered by an applicable insurance policy or otherwise agreed.
12. Safari and Wildlife
Tanzania safaris take place in natural environments where wildlife is free-ranging and conditions cannot always be predicted.
Wildlife sightings cannot be guaranteed, and animals may behave unpredictably. Safari routes, timings, and activities may also change due to weather, road conditions, park regulations, wildlife movements, conservation requirements, or safety considerations.
Travelers must follow the instructions of their professional guide and comply with applicable park and conservation rules.
13. Zanzibar and Marine Activities
Zanzibar offers a variety of beach, marine, cultural, and recreational experiences. Activities involving boats, swimming, snorkeling, diving, or other water-based experiences may involve inherent risks.
Travelers are responsible for following the safety instructions of the relevant activity provider and informing the provider of any relevant health or swimming limitations.
Marine activities may be changed, postponed, or cancelled because of weather, sea conditions, safety concerns, or other circumstances beyond our control.
14. Accommodation
Accommodation is provided according to the itinerary and booking confirmation.
Where a specific property is unavailable due to circumstances beyond our reasonable control, we may arrange an alternative accommodation of a similar or appropriate standard where possible.
Hotel, lodge, or camp facilities may differ from those travelers are accustomed to in their home countries, particularly in remote safari and wilderness areas.
Requests such as specific rooms, views, beds, adjoining rooms, or other preferences are subject to availability unless expressly guaranteed in writing.
15. Transportation
Transportation may include safari vehicles, private vehicles, domestic flights, ferries, boats, transfers, or other forms of transport.
Travel times provided in itineraries are estimates and may be affected by traffic, road conditions, weather, wildlife, airport operations, government requirements, mechanical issues, or other factors.
For safety reasons, our drivers and guides may modify routes or schedules when conditions require it.
16. Delays and Missed Connections
The Minutes Tours is not responsible for delays, cancellations, missed connections, or additional costs caused by airlines, airports, transport providers, weather, traffic, government authorities, or other circumstances outside our reasonable control.
Where we are informed of a disruption, we will make reasonable efforts to assist you in finding practical solutions.
Any additional costs resulting from such disruption may be the responsibility of the traveler unless otherwise covered by the relevant supplier or travel insurance.
17. Force Majeure
The Minutes Tours shall not be considered responsible for failure or delay in performing services where this results from circumstances beyond our reasonable control.
Such circumstances may include natural disasters, extreme weather, epidemics or pandemics, civil unrest, strikes, government actions, border closures, political instability, road closures, wildlife incidents, fires, floods, security events, technical failures, transportation disruptions, or other exceptional circumstances.
Where such circumstances affect your journey, we will make reasonable efforts to assist and, where possible, arrange suitable alternatives.
18. Supplier Terms
Many services included in your itinerary are provided by independent third-party suppliers.
These may include hotels, lodges, safari operators, guides, airlines, transportation providers, activity operators, park authorities, and other travel providers.
Those suppliers may have their own terms, conditions, safety requirements, cancellation policies, and limitations of liability.
Where relevant, those terms may also apply to the services you purchase.
19. Our Responsibility
The Minutes Tours will use reasonable care and skill in planning and coordinating the travel services that we provide or arrange for you.
We will make reasonable efforts to ensure that the services included in your confirmed itinerary are delivered as agreed.
However, we cannot guarantee that every aspect of your journey will operate exactly as planned where circumstances beyond our reasonable control or the actions of independent suppliers affect the trip.
Nothing in these Terms & Conditions is intended to exclude or limit any liability that cannot lawfully be excluded or limited under applicable law.
20. Personal Belongings
Travelers are responsible for their personal belongings, passports, money, electronics, luggage, and other valuables throughout their journey.
We recommend keeping valuables secure and using hotel or accommodation safes where available.
The Minutes Tours is not responsible for loss, theft, or damage to personal belongings except where liability cannot lawfully be excluded.
21. Traveler Conduct
Travelers are expected to behave respectfully toward local communities, guides, staff, wildlife, other travelers, accommodation providers, and the environment.
We reserve the right to take appropriate action if a traveler behaves in a way that seriously threatens the safety, wellbeing, property, or enjoyment of other people or violates applicable laws or regulations.
Any resulting additional costs may be charged to the traveler where permitted by law.
22. Responsible Travel
We are committed to responsible and respectful tourism in Tanzania.
Travelers are expected to respect local cultures, communities, wildlife, conservation areas, national park regulations, and environmental guidelines.
During safari, trekking, and other nature-based activities, travelers must follow the instructions of guides and relevant authorities and avoid behavior that could endanger themselves, other people, wildlife, or the environment.
23. Complaints
If you experience a problem during your journey, please inform your guide, representative, accommodation provider, or The Minutes Tours as soon as reasonably possible.
Giving us an opportunity to address an issue while you are traveling may allow us to resolve it more effectively.
If the matter remains unresolved, please submit your complaint to us in writing after your trip, providing relevant details and supporting documentation where available.
We will review complaints fairly and make reasonable efforts to respond within an appropriate timeframe.
24. Privacy
Your personal information will be handled in accordance with our **Privacy Policy**.
We may collect and process information necessary to provide quotations, manage bookings, communicate with you, arrange travel services, process payments, and meet applicable legal obligations.
We do not sell or rent your personal information.
25. Photography and Marketing
With your permission, we may occasionally ask whether we can use photographs or testimonials from your journey for our website, social media, brochures, or other marketing materials.
We will not use identifiable photographs or testimonials for promotional purposes where you have not provided the required permission.
26. Website Information
We make reasonable efforts to ensure that information published on our website is accurate and useful. However, travel information, prices, availability, regulations, schedules, and supplier services may change.
Website content is provided for general information and does not replace the specific itinerary, quotation, or booking confirmation provided to you.
27. Amendments to These Terms
We may update these Terms & Conditions from time to time to reflect changes in our services, suppliers, business practices, or applicable legal requirements.
The version applicable to your booking will generally be the version provided or made available to you at the time your booking is confirmed, unless a later change is required by law or agreed between you and The Minutes Tours.
28. Applicable Law
These Terms & Conditions shall be interpreted in accordance with the applicable laws of the **United Republic of Tanzania**, subject to any mandatory rights or protections that may apply to you under applicable law.
Where a dispute cannot be resolved amicably, it may be referred to the appropriate courts or dispute-resolution process having jurisdiction under applicable Tanzanian law.
Our Commitment
At The Minutes Tours, we believe that great travel starts with clear communication and trust. Our goal is to make your experience of Tanzania as seamless, memorable, and enjoyable as possible—from the moment you begin planning your **Tanzania safari**, to your **Mount Kilimanjaro adventure**, and through your time relaxing in **Zanzibar**.
By choosing The Minutes Tours, you agree to these Terms & Conditions and the arrangements set out in your confirmed travel documents.
**The Minutes Tours** *Tailor-made Tanzania Safari • Kilimanjaro • Zanzibar*